Filed Under:Health Insurance, Individual Health

Aetna: Customers Still Confused About Selecting a Health Plan

According to a customer survey released today by Aetna—a Hartford,Connecticut-based provider of healthcare services—more than half of all insured adults do not fully understand certain important details to consider when choosing a health insurance plan.

Of the survey of more than 1,000 insured adults, many respondents did not fully understand one or more details such as cost, difference between plan types, networks and referrals.

Some 32% of respondents did not understand the total cost of their health insurance plan, including premiums plus out-of-pocket expenses.

Some 30% did not understand differences between plan types, such as Preferred Provider Organizations (PPOs) and Health Maintenance Organizations (HMOs).

Nearly a quarter (26%) did not know which of their providers are in network, and a like amount (24%) did not know whether referrals were needed.

Aetna released these results as it is promoting a variety of customer education initiatives, such as its newly updated Plan for Your Health informational website; a mobile app (iPhone/Android/Blackberry) that lets users search for providers, get directions to their offices and get prescription drug cost estimates; and a virtual online assistant to provide users with customized help for finding health benefits information.

Featured Video

Most Recent Videos

Behind the scenes with Vicki Gunvalson [VIDEO]


In this exclusive interview, Vicki Gunvalson shares how she built a $15 million a year annuity business by planning for...

Regulator: Market may need to reinvent LTCI


Cioppa says Maine's governor wants to spur the creation of better products.

Dementia: It's more than Alzheimer's


An association calls for policymakers to remember lesser-known neurodegenerative conditions.

Protesters Disrupt WellPoint Annual Meeting


Hecklers call for more disclosures of information about political contributions.

Related resources

More Resources


Power your business with up-to-the-minute insurance news, analysis, and best practices from LifeHealthPro Daily eNewsletter – FREE.

Power your business with LifeHealthPro Daily eNewsletter – FREE.

Enter a valid email address.
Nichole Morford

Nichole Morford
Managing Editor

Thank you for subscribing to LifeHealthPro Daily!

Check Out More eNewsletters Now! Close

Advertisement. Closing in 15 seconds.