Filed Under:Health Insurance, Individual Health

Service analysts: For small insurers, life is hard

"All other health insurers" fell even further behind "all other life insurers."

Typical health insurers may be having a harder time pleasing customers than other financial services companies are.

ACSI Services has reported that finding in the latest American Customer Satisfaction Index survey report.

In the life insurance category, the overall score increased to 81, from 80, and the score of "all other life insurers" fell just slightly, to 81, from 82.

Despite waves of stories about consumer anger about new bank fees and tight bank rules, the overall bank customer satisfaction score increased to 77, from 75, and the satisfaction score for "all other banks" held steady at 79.

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Nichole Morford

Nichole Morford
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