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Guardian to accept plan changes online

ALSO: Industry news from Digital Benefit Advisors, Assurant, Phoenix Companies, Security Mutual Life, Forester, New York Life and KKH

The Guardian Life Insurance Company of America (Guardian) will now permit brokers and plan holders to request plan changes online through the Guardian Anytime website.

Brokers and plan holders can now request benefits plan changes, such as waiting period, termination of coverage, dependent age limit, open enrollment period, and legal plan name and address through the website. Users are updated throughout the process with email notifications and transaction logs to ensure the experience is efficient and seamless. The new online capabilities take the place of previously manual tasks, which were paper intensive and difficult to keep track of.

In other industry news:

Digital Benefit Advisors, a division of Digital Insurance, is launching Digital Benefits Marketplace, a private exchange to help employers of all sizes control rising benefits costs through defined contributions and fostering consumer engagement.

DBA Managing Principal Bob Gaydos will lead the initiative and coordinate the roll out, naming him national director of private marketplaces. In his new role, Gaydos will work closely with Digital’s leadership, carriers and technology solutions to drive adoption. 

Digital already has the infrastructure, operational capability and distribution system to effectively launch and manage private marketplaces in multiple states for an employer segment for both middle market and small employers. The company is negotiating with health insurance carriers in additional states, as well as providers of ancillary and voluntary products. Offerings will include health, life, disability, accident, critical illness, long-term care, dental and vision insurance, along with other products and services. 

Digital Benefits Marketplace will be introduced in the coming months in many states across the country. Gaydos has been part of the Digital family since February 2011 when his company, Benefits Group of New England (BGNE), was acquired by Digital Insurance.

 

Charles SteeleAssurant Health promoted Charles Steele to senior vice president-executive sales officer. Steele will be responsible for developing, expanding and enhancing Assurant Health’s distribution capabilities to grow sales. Steele previously was vice president-sales. Steele, who joined Assurant Health in 2005, has held leadership positions in marketing, product and sales areas, and has been involved in a number of significant product launches, new distribution partnerships and strategic business opportunities. Steele has a bachelor’s in history from Whitman College and an MBA from the University of Denver. Prior to joining Assurant Health, he worked for GreatWest Healthcare, now part of Cigna, for 15 years.

 

Scott W. Schuetz joined the Phoenix Companies Inc. (NYSE:PNX) as vice president, Growth Delivery and Operations.

Schuetz will be responsible for quality and efficiency of operations for all actively sold lines of business from submission through claims. In addition, he will be responsible for bringing new products to market and improving processes and technology to meet distributor needs cost effectively while driving competitive advantage for the company.

Schuetz was previously senior vice president, Life & Annuity Operations & Services, Aviva Life & Annuity Company and held senior positions at Wells Fargo Bank and Citigroup. He began his career in business development, sales and marketing at Procter & Gamble. He earned a bachelor's degree from University of Kansas.

 

Security Mutual Life’s Security Mutual Life Customized UL4U universal life insurance policy is now available in Arizona, Arkansas, Delaware, the District of Columbia, North Dakota and South Dakota.

In addition, the Chronic Illness Benefit Rider (CIBR) may now be used with the UL4U and the Customizer WL Flex life insurance products in 47 of the 48 available jurisdictions.

Customized UL4U offers living and legacy benefits, premium flexibility, cash value growth opportunities and death benefit guarantees. Innovative product features enable the UL4U to build policy values while providing long-term, no-lapse guarantees. This product may provide funds needed for income replacement, mortgage protection, college expenses, retirement income or dependent care.

UL4U may address business concerns such as buy-sell planning, protection against loss of key persons or providing executive benefits. Customized UL4U combines life insurance protection with flexibility and cash value growth to help meet a wide variety of needs.

Multinational life insurance provider Foresters selected Compliance Assurance Corporation’s Comply On Demand Enterprise (CODE) platform to minimize risk exposure and maintain compliance with insurance regulation in the United States.

CODE delivers regulatory notifications and analysis, specifically tailored to Foresters line of business. CODE translates regulatory changes into actionable tasks, which can then be assigned, managed, and tracked through completion. 

 

New York Life and the MainStay Funds renewed their sponsorship of “Consuelo Mack WealthTrack,” the public television series devoted to helping Americans build and protect their wealth over the long term.  This is the company’s fifth season of sponsorship. 

Now in its ninth season, “Consuelo Mack WealthTrack” airs in 211 markets, covering 82 percent of the country.  It is hosted by Consuelo Mack, former anchor and senior correspondent at CNBC and longtime host of the syndicated series The Wall Street Journal Report. 

 

German health insurance provider KKH, one of Germany’s largest health insurance providers, implemented Oracle’s Acme Packet Net-Net Enterprise Session Director, enabling Session Initiation Protocol (SIP) trunking services to reduce operating expenses.

KKH wanted to integrate its contact center with its unified communications infrastructure to help reduce public switched telephone network (PSTN) expenditures as well as improve service agility and security for insurance customers using its contact center.

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