It’s Thursday morning and I’m in my seventh airport this week. As I sip my coffee and look around the gate, I suddenly realize I’m relaxed. It’s a feeling I’m not used to.
I’m early. Real early. In fact, my flight is not even boarding for another hour or so — maybe that’s why I’m so relaxed. I’ve had a pretty tremendous week so far; that could be a factor. As I joke with the bartender, I realize that there are actually birds flying around the terminal and tweeting (not on their iPhones) the softest of sounds. The bright sunshine pouring through the windows offers an energy that almost demands a great mood. The walls are three shades of blue that sets a unique tone and convinces me that this is by far the nicest gate I’ve been in all week. There are plenty of comfortable chairs, stations for laptops, great wireless access and upbeat music. And then there’s the nice bartender with the bright smile pouring me the coffee. What a morning!
1. Choose a theme.
Create a theme, activity, or metaphor that relates to your financial practice. Maybe it’s based on an interest (golf, jazz, etc.) or a style that you have. Is there a characteristic or quality that differentiates you from other financial advisors? Do you have a specific marketplace that you serve best and therefore wish to serve most? Do you happen to be a magician? Does it require a magician to help make your brand appear? Or disappear? Anyway, ask your clients what they feel differentiates you from other professionals. Ask other advisors in your office. Those that come in contact with you may see something interesting in your attitude, style and approach that you don’t see. Remember, it may not all be good, so keep your left up!
2. Have the right attitude.
Your attitude is your mindset and thought process about a person, place or thing. Your attitude impacts your brand, and drives your language or behavior. That behavior will drive other results, both positive and negative. So, ask yourself: What is your mindset about your work? Your firm? Your clients? Your attitude is reflected in your voicemail greeting, response time to emails, calls you don’t return, writing style, follow up, reliability, timing (are you always early or late?) and pretty much everything you do. As I share with students in the college class I teach, how you go about your business in here (the classroom) is how you will go about your business out there (the business world). So, get into good habits early.
3. Solidify a process.
Your process is your system for achieving an outcome. It’s your action or reaction based on your attitude. Is your process deliberate (this is our process) or is it reactionary (we’ll see!)? If you have a deliberate process and can effectively communicate it, this often tells clients, associates and referral sources how you go about your business. And that can help others get to know you and understand who you are and what you stand for. If you can do this well, you may have a powerful brand to work from.
4. Perfect your voicemail greeting.
I had dinner with a client last night. I’ve worked with his firm for years and always look forward to seeing him when I travel to his neck of the woods. We laugh about the same things and nothing that we say to one another is much of a surprise. In fact, when others within his company talk about him, their comments are consistent with how I think of him. (He’s a great guy. Very funny. Reliable. Professional.) I mentioned that I like his voicemail greeting, which states that he promises to return all calls within 24 hours. I mentioned this to him and his response was, “Doesn’t everyone do that?”
5. Be cognizant of your timing.
How quickly do you follow through on assignments and projects? When people ask you for something, what is their expectation? Are you typically early for meetings? I remember years ago showing up for a business meeting just in the nick of time. I was surprised that the woman I was meeting was late since she seemed the type that would always be early. She showed up five minutes later. I asked if everything was alright and commented that I knew that she tended to be on the early side when it came to attending meetings. She said that was true, but that she knew I was always late! I’ve been focused on being early for everything ever since.
6. Put effort into what you write.
You don’t have to be Shakespeare to be a good writer. You also don’t have to be in the business of writing books, articles and blogs. But with every email and every post on LinkedIn, Facebook, and Twitter, you’re giving readers a snapshot of your thoughts, your actions and your brand. These multiple touch points may (or may not) encourage them to click through to read your profile, visit your website or look to make a more personal connection. How does your writing, both formal and informal, reflect your brand? Feel free to touch gloves with me in the middle of the ring and let me know!
7. Establish a speaking style.
How do you speak with your prospects, clients and referral sources when you see them? When you’re on the phone? Is it similar to how you write in an email or text? What is your speaking style when you’re in front of an audience? Do you use metaphors? Tell stories? Refer to quotes? Use statistics? Use colorful languages? Reflect on past experiences? Do you tend to be humble? Does your language and speaking style reflect how you work with your clients? Does your speaking style help attract the type of clients you want to work with? Do you even have a speaking style? What are you waiting for?
8. Identify your ideal client.
Who do you want to work with? Is there an industry, profession, market segment, niche or demographic that you would want to represent the majority of your book of business? Do your clients represent your brand and how you want to be viewed by others? Do you operate in a way that attracts the type of clients you want? If you’re not sure, ask your clients. If you’re looking to capture a new market, ask people in those new markets what it might take to attract people like them to you? If you can do this on a regular basis and consistently attract a specific type of client to you, you may have a brand.
In fact, if you have a specific marketplace, it can help you with the many aspects of your business that I’ve discussed here, including attitude, process, social media, speaking, and even writing. Heck, you may have stumbled onto something. Everyone gets a lucky punch in every now and then!