Q. With insurance companies tightening up underwriting, I’m concerned that my declines will increase. What suggestions can you provide to help turn a decline into an in-force policy?
A. As we all have learned the hard way, a declined client is a very unhappy client. So it helps to have a procedure in place if this occurs.
Step three: Contact the clients before they receive a decline letter. Explain that the underwriter at the carrier saw some issues in the medical records, you are on top of it and are working to get it resolved.
Step four: Although you cannot speak directly to the clients' doctor, you can direct the client to ask the questions that you need answered.